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Frequently Asked Questions



How does the Parts123.com e-commerce system work?
Your Internet catalog or inventory is a database hosted on our secure, high-speed server. You do not have to purchase any additional equipment to support your Internet catalog.
The database may be searched many ways including the use of a part number, an item description, or a vendor. Items may be individually added to your Shopping Cart. A Quick Order Form is provided for customers who already know the item number they wish to order. Pictures of the items in your catalog may be displayed upon request. Your customers may send you an e-mail to ask questions or give feedback concerning your inventory and they automatically receive an e-mail order confirmation after each order has been placed.
Your web site colors, background images, and company logo are used to customize and polish the look of your Internet catalog. After Parts123.com completes the initial setup, you simply link your new Internet catalog/inventory to your current web site.
Parts123.com will guarantee that your catalog information displays and operates quickly using high-speed technology and taking into account the various systems your customers may be using to access your products on the Internet.

To see a demo of how our Internet catalogs work, click here.
How much will it cost to place my catalog inventory online?
The set-up and maintenance cost is directly related to the size of your catalog/inventory and the complexity of graphics, search functions etc. Parts123 can enter the data for you, including all pictures.
If Parts123 enters the data, the set-up for an inventory of 3,000 part numbers would average between $1,825 and $2,950. Pricing will vary depending on the number of pictures and whether they are provided on disk or have to be scanned.
After the set-up is complete and your inventory is linked to your web site, you will pay a monthly hosting fee.  Using the above example, the monthly hosting fee for 3,000 parts would be $225/month. This price includes all system features with maintenance/e-commerce charges. There is no contract to sign.
If you would like to receive a specific price quote based upon your own catalog, please call at (800) 203-9966, or email Liz Freeman, liz@parts123.com
Is there a limit to the size of the Internet catalog/inventory?
No. Our system handles inventories of any size. You can place any number of catalogs/inventories online. We currently host hundreds of catalogs and inventories for both retail and business-to-business companies totaling over two million individual part numbers.
Can I update catalog/inventory myself?
Yes. Parts123.com provides all of our customers with a comprehensive data entry and maintenance program in the form of an Online Edit System. This program allows you to make inventory updates, set specials, view web tracking, pick up orders and more. Any updates or changes you make will appear immediately online, no need to upload. You may access this Online Edit System through the Parts123 homepage on any PC with Internet connection.
How do I receive my orders?
All orders placed from your Internet catalog come directly to you via e-mail. You may then download the order from your Online Edit System on our website. It will include all of the information that you need to process your customer's order. We provide a secure avenue for the customer credit card, and payment information. You process orders generated through our system the same way you process your non-Internet orders.
Does Parts123 guarantee sales?
While we can guarantee the exceptional performance of our Parts123.com system, we can not guarantee traffic to your website. As with any other aspect of your company's success, the overall success of your e-commerce will depend on the effort your company dedicates to advertising and promoting the use of your Internet catalog. Parts123.com will certainly be able to give you information about the techniques that have brought the best results in accomplishing this goal.
Can the Parts123.com system work for any industry?
Yes. Any industry can benefit from our e-commerce system. We can convert most catalogs/inventory into a searchable database for the Internet. Current Parts123 inventories include: apparel, books, car/truck/marine/aviation parts, heavy truck/trailer parts, and bus service parts.


1833 Windsor Place
Louisville, KY 40204